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CHANGING
SIZES POLICIES & PROCEDURES
Your order will arrive based on the shipping timeframe quoted on the site + delivery timeframe for each item. If multiple items are ordered, they may ship from different locations, so items may arrive at different times. All shipping timeframes are quoted below in business days. Ground Shipping may include delivery via Priority Mail or US Postal Service. Orders placed via these shipping options are not guaranteed to be delivered within a certain timeframe and may take up to 2 weeks to arrive plus the shipping timeframes quoted on the site. 3rd Day Air should arrive within 3 business days plus the shipping timeframe quoted on the site. 2nd Day Air should arrive within 2 days plus the shipping timeframe quoted on the site. Next Day Air should arrive on the next day plus the shipping timeframe quoted on the site. Shipment Delays While we make every attempt to fill all orders placed, an order may be delayed or backordered. If a delay or backorder occurs you will receive notification via email. If you do not wish to wait due to the delay or backorder, you may request a cancellation for your order, provided that the item(s) has not shipped. If we do not hear from you before we ship the items, we will assume you have agreed to the shipment delay. If we cannot deliver your item(s) within 30 days of the order date, delay notice or backorder notification (whichever is greater), a cancellation will be processed automatically and you will receive a prompt refund for any unshipped portion of your order. Please allow up to two billing cycles for the refund credit to appear on your credit card statement. Please feel free to place a new order, at any time. Free Shipping option, if offered is free ground shipping on all orders
over $250.00 USD within the contiguous 48 US States. Most orders ship
from our warehouse within 2 business days.
Non-ingestible food/supplement Items may be returned within 30 days of the ship date for a refund. Note: Ingestible food and supplement items are not returnable or refundable. Online programs are not returnable or refundable and must be activated within one year of purchase date. If you would like to replace items you have returned, please place a new order. While some items are returnable, they are subject to the following guidelines: Defective, Damaged or Misshipped Items You will receive a refund for the item(s) and shipping and handling costs for defective, damaged or misshipped items. For all other items, shipping and handling costs cannot be refunded. (Note: Return shipping cost refunds are calculated using the lowest cost shipping method. Items returned via expedited shipping methods will only be refunded an amount equal to the lowest cost shipping method). Proper Conditions for Return and Credit Returned merchandise must be in new condition with its original packing and accessories intact or it may be subject to a restocking fee. Returning an item(s) may change or void coupon discounts or refunds currently appearing on an order. For your protection, please send your return prepaid via a shipping service that can be tracked, such as UPS. Please be sure to keep your receipt. We cannot guarantee refunds for returns sent via a non-traceable method. Credits are processed upon confirmation of the return by our suppliers. Please allow up to two billing cycles for the return credit to appear on your credit card statement. If credit cannot be issued to your credit card, a store credit will be issued.
PRICING AND AVAILABILITY POLICY
All orders must be paid in U.S. denomination and must obtain verification pre-approval with an acceptable method of payment. We may require additional verifications or information before accepting any order. If additional information is necessary, we will contact you via email at the email address provided on your order. Shipping and delivery timeframes quoted on the site will not begin until appropriate approval and verification of your order has been obtained. Availability Policy On occasion, your order may be out of stock. In this event, Changing Sizes Online will notify you via email with the status of your order. If the expected delivery date of the item is within 30 days, Changing Sizes Online will place your order on backorder and notify you when it ships. If you wish to cancel your order while on backorder status, please see our Cancellation Policy. If the expected delivery date of the item is greater than 30 days, Changing Sizes Online will notify you that the order has been canceled due to an out of stock status. All notifications will take place via email.
Changing Sizes shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Changing Sizes shall immediately issue a credit to your credit card account in the amount of your original charge.
Personal Info & Its Use Users may opt out of receiving future mailings; see the Opt Out section below. Our site uses an order form for customers to request information, products, and services. We collect visitors' contact information (like their e-mail address), financial information (like their account or credit card numbers). We may also collect demographic information (like their zip code, age, or income level). At times, Changing Sizes Online may conduct user surveys. When we do, we gather that information in order to help evolve our business model. At no time do we sell any personal information, but we may share that information with Business Partners. We may, at times, use the demographic information we gathered as a marketing or promotional tool. When we do that, we will make sure it remains entirely anonymous. From time-to-time, Changing Sizes Online may run contests on our site in which we ask visitors for contact information (like their e-mail address) and demographic information (like their zip code, age, or income level). We use contact data from our contests to send users information about our Changing Sizes Online and promotional material from some of our partners. The customer's contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings. See the Opt Out section below. Changing Sizes Online also allows any customer to create an account with Changing Sizes Online. This allows the user to simplify his or her purchase process at any Changing Sizes Online site. All the information that a customer may supply when creating an account will be held in the strictest confidence. It will be used simply to manage the payment of orders and the shipping of same. Changing Sizes Online does not share any private financial information about its customers with any outside company or agency unless required by law. We may share other information with marketing partners. Opt Out Links Security
The Changing Sizes Secure Shopper Guarantee protects you against unauthorized charges on your credit card. If your credit card company holds you liable for any unauthorized charges to your account resulting from your online purchases on this web site, your liability will be covered up to $50. By federal law, your credit card company will protect you against unauthorized purchases over $50. In the event of unauthorized use of your credit card, you must notify your credit card company in accordance with its reporting rules and procedures. When you place an order in this store, Changing Sizes protects your credit card number and personal information by encrypting it. Encryption scrambles your credit card number and personal information. It stays scrambled while traveling over the Net and remains scrambled even while stored on Changing Sizes's machines. For secure commerce transactions, Changing Sizes uses secure server software (SSL), the industry standard and among the best software available today. You understand that our program is not a medically supervised diet program and the Changing Sizes weight loss counslers, although well trained, are not licensed healthcare professionals. You understand that the information provided on Changing Sizes.com is provided to you without a health examination and without a detailed prior discussion of your health condition. You understand that in no way will Changing Sizes site provide medical advice. You understand that the Changing Sizes diet program and products are not intended as a substitute for consultation with a licensed healthcare practitioner, such as your physician. Before you begin any training, diet or weight loss program, or change your nutritional regimen, you will consult your physician or other licensed healthcare practitioner to ensure that you are in good health and that the information contained and advice given in the Changing Sizes site will not harm you.
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